Privacy Policy

Last update: January 28, 2024

Privacy Policy Overview

This Privacy Policy provides a concise overview of how your data is collected, used, and protected when you use our services at Track-calories.com.

1. Personal Data we collect

Personal Data

When sign up for track-calories.com we ask for your name and email address. If you sign up via Google, we only access your name and email address.

→ We use this data to provide a personalized experience and that we can send you invoices, updates or other important information.

In your profile you can provide further information, like your height, weight, age, gender, activity level and weight goal.

→ We use this information to calculate your personal base metabolic rate (BMR) and your daily caloric intake goal.

User Content

As you engage with our Services, we accumulate Personal Data that you incorporate in your submissions, file uploads, or any feedback given to our Services. This category of information is termed as User Content.

Communication Data

During interactions with our team, we collect specific information such as your name, contact details, and the content of any messages you send us. This compilation of data is identified as "Communication Data."

Data Collection Through Your Interaction with Our Services

In the course of your usage of our Services, we automatically gather certain information, categorized as "Technical Information," which includes:

Log Information

This encompasses data transmitted by your browser or device when you access our Services. It typically includes details like your Internet Protocol (IP) address, browser type and settings, the specific times and dates of your requests, and your interactions with our Services.

Usage Information

We automatically track details about how you engage with our Services. This includes the types of content you view or interact with, the features you utilize, your actions within the Services, as well as your time zone, country, access times, browser user agent and version, type of computer or mobile device, and your network connection.

Device Details

We collect information related to the device you use to access our Services. This includes the device name, operating system, unique device identifiers, and the browser type. The information collected may vary depending on your device's specific settings.

Cookies and Related Technologies

To provide, manage, and enhance our Services, we employ cookies and similar technologies. These tools are crucial for operating and administering our Services and help in improving your user experience.

Billing Data

For all billing transactions, we have integrated Stripe, a trusted payment processing service. To ensure the utmost security and privacy, we do not retain your payment information on our servers. During the payment process, your credit card details are directly handled by Stripe, bypassing our system entirely to provide an added layer of security. However, we do keep a record of the Stripe Customer ID, which is uniquely associated with your email address. This practice allows us to manage your subscription and billing efficiently without compromising the security of your sensitive payment information. By using Stripe, we ensure that your payment process is both seamless and secure, aligning with our commitment to protecting your personal and financial data.

When sign up for track-calories.com we ask for your name and email address. If you sign up via Google, we only access your name and email address.

→ We use this data to provide a personalized experience and that we can send you invoices, updates or other important information.

In your profile you can provide further information, like your height, weight, age, gender, activity level and weight goal.

→ We use this information to calculate your personal base metabolic rate (BMR) and your daily caloric intake goal.

2. Duration of Personal Information Retention

Our policy is to store your personal information only for the necessary duration. The length of time we retain your data is determined by its intended use as set out in our privacy policy. For instance, personal information provided for account creation will be maintained for as long as your account remains active within our system. Should your information become unnecessary for the given purpose, we will proceed to either delete it or anonymize it, thus removing any personal identifiers.

In certain cases, it may be imperative for us to keep your personal information to fulfill legal, accounting, or reporting requirements. Furthermore, we may preserve data for archival purposes that serve the public interest, such as scientific research, historical records, or statistical analyses.

3. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have several important rights that you can exercise free of charge. These include the right to access the personal data we hold about you, the right to rectification if any of that data is incorrect or incomplete, the right to be forgotten, the right to restrict processing of your data, the right to data portability, and the right to object to our use of your personal data.

Your Rights

As a user, you are entitled to several rights regarding your Personal Data, as follows:

• Access: You can request access to your Personal Data and details about how we process it.
• Deletion: You have the right to ask for the removal of your Personal Data from our records.
• Correction: If your Personal Data is incorrect or incomplete, you can request its rectification or update.
• Portability: You can request the transfer of your Personal Data to another party.
• Restriction: You have the right to limit the ways in which we process your Personal Data.
• Consent Withdrawal: Where our processing is based on your consent, you can withdraw this consent at any time.
• Complaint: You can lodge a complaint with your local data protection authority.

Children's Privacy

Our Service is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are under 13, please do not use our Service or provide any personal information to us.

If you have reason to believe that a child under 13 has provided Personal Data to track-calories.com through the Services, please email us at info@track-calories.com. We will investigate any notification and, if appropriate, delete the Personal Data from our systems.

Modifications to the Privacy Policy

Periodically, we might revise our Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. In the event of an update, the new version will be published on this page. We will provide an appropriate form of notification if any other method of communication is mandated by relevant laws.